Return Policy – Handmade Japanese ArtWorks

Return Policy

Returning & Replacement & Refund

Your satisfaction is our long-term pursuit and up-most concern. Once your package has arrived, we encourage you to open and check to make sure the items that we made meet your requirement.If you are not completely satisfied with your purchase, please take time to read our return policy carefully.You are recommended to contact us.Customer Service first before returning or exchange an item and they will give your some useful advice. You can send an email.we'll provide you with further instructions. All refund applications will be processed within normally 2-4 business days if it happens, but the shipping fee isn't included. But we do not accept refund within 7 days after order,Normally the item still on the road.

1.   30 Calendar Days Return Warranty 

The returns from our customers are acceptable within 30 business days after you getting the package. When we confirm the arrival of the package you returned, we will refund you the payment. 

Please consult the customer service about the information we need before sending back the package and ship the package to the designated address provided by the after sales staff. Customers have to cover the shipping fee for the package return. To help us, the customer should provide all relevant tracking information.


2.   Partial Refunds: 

We also offer partial refund on returned items which have some original parts missing or damaged. In such a case, the customer can only get partial refund. We will not accept returns with shipping labels attached directly to product packaging.